Your front desk is doing three jobs and one of them is data entry.
It's 12:10. The office is at lunch, the phone goes to voicemail, and a new patient with a cracked tooth hangs up and calls the practice down the street. Meanwhile your front desk spent the morning on hold with an insurance company and never got to the recall list.
That's not a staffing problem. It's the front desk doing work a system should be doing.
Three things costing you money right now
The new-patient call at lunch.
New patients call when they're on their own break, which is your break. Voicemail loses them. That's a patient worth years of visits, gone to whoever answered.
Insurance verification eating the morning.
On hold, re-keying the same policy numbers, chasing eligibility before the appointment. Hours a week of a skilled person's time spent waiting on hold music.
The recall list nobody works.
Hundreds of patients overdue for hygiene. The list exists. Nobody has a free hour to call it, so it sits, and the schedule has holes in it that a full recall list would fill.
What we put in
An agent that answers at lunch.
Every call, including the ones at 12:10 and after five. It knows your hours, what you do, and what's open on the schedule. It books the new patient and texts your front desk who called.
Recall that runs itself.
Every patient overdue for hygiene hears from you, by text and email, on a schedule. They book from the message. The list gets worked without anybody picking up the phone.
Confirmations and reminders.
Two days out and the morning of, with a one-tap way to confirm or move. Fewer holes in the hygiene schedule, fewer no-shows at the chair.
Intake that comes in typed.
New-patient forms filled out on their phone before they arrive. It lands in your system once. Nobody re-keys it from a clipboard.
What it gives back
A two-person front desk in a single-doctor practice typically spends about twelve hours a week each on phone tag, confirmations, recall calls, and retyping intake forms.
That's not about a smaller front desk. It's about the same two people greeting the patient in front of them instead of being on hold for the one who isn't there yet.
Preset to a typical shop. Change them to yours.
What it costs
Most dental and medical offices land here.
Operator
$749 a month
$8,500 to build
Multiple locations or several providers usually means this.
Full System
from $1,250 a month
from $15,000 to build
Tax is added on top, not buried inside. If your operation doesn’t fit either one, we’ll quote it honestly and show you the math.
Let's talk
Twenty minutes on the phone. Tell me how the place runs and where your day goes, and I'll tell you honestly whether there's anything here. Reed Johnson, (218) 290-0656.